Defect #10905
closed
Internal Server Error when requesting the login page
0%
Description
When I try to access the login page on the redmine I get an Internal Server Error, for a while everything is fine and then when it starts happening, no one can access the login page anymore, several postgresql and lighttpd restart eventually got everything working again. I can't figure out how to get more information on what is causing this problem, it seems rather peculiar since it doesn't happen systematically. It happens often enough that I get weekly mails from upset users though.
production.log and fastcgi.crash.log are empty, I can't get any debug in any log (postgresql and lighttpd).
Ubuntu 10.04.4 LTS postgresql-8.4 8.4.11-0ubuntu0.10.04 ruby1.8 1.8.7.249-2ubuntu0.1 rails 2.2.3-2ubuntu0.1 redmine 0.9.3-1 redmine-sqlite 0.9.3-1 lighttpd 1.4.26-1.1ubuntu3.1 # RAILS_ENV=production ruby script/about ruby: No such file or directory -- script/about (LoadError)
Internal error An error occurred on the page you were trying to access. If you continue to experience problems please contact your redMine administrator for assistance.
It may not be enough to reproduce, and even if you set up the same environment it might take a while for the problem to arise. Can you give me some ways of debugging this? I'll stay tuned on this task until it's resolved.
Thanks.
Updated by Spi Rat about 13 years ago
More informations:
# RAILS_ENV=production ruby /usr/share/redmine/script/about About your application's environment Ruby version 1.8.7 (i486-linux) RubyGems version 1.3.5 Rails version 2.2.3 Active Record version 2.2.3 Action Pack version 2.2.3 Active Resource version 2.2.3 Action Mailer version 2.2.3 Active Support version 2.2.3 Edge Rails revision unknown Application root /usr/share/redmine Environment production Database adapter postgresql Database schema version 20100221100219
Updated by xolcman xolcman about 13 years ago
- Status changed from New to Resolved
Updated by Jean-Philippe Lang about 13 years ago
- Status changed from Resolved to New
Updated by Jean-Baptiste Barth about 13 years ago
- Affected version (unused) set to 0.9.3
- Affected version set to 0.9.3
Maybe you can try to see what happens in the logs when the problem occurs. They should be located in /usr/share/redmine/logs or maybe /var/log/redmine.
Anyway, be aware that the version you're using is pretty old, it might be hard to provide a way to solve your problem without upgrading. Plus your distribution (Ubuntu 10.04) may not be supported anymore by its editor.
Updated by Spi Rat almost 13 years ago
- Status changed from New to Resolved
I spent a good deal of time on this issue. I didn't see anything in the logs because of the rights over the logdir and files (someone else did the installation so I had no idea). I had exceptions that were quite huge and hard to trace back, so I decided to go and reinstall a recent redmine.
Although some packages are not maintainted, I managed to get the redmine-2 branch running, I migrated the database (involved some tricks because they apparently weren't fully compatible) and had to manually had an user and give him admin rights via the dbms. Then I could get a hand back on the redmine and re-set some passwords and do some cleaning up (migrate files, check paths...).
I hope it can help someone.
Cheers.
Updated by Etienne Massip over 12 years ago
- Status changed from Resolved to Closed
- Resolution set to Invalid