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Feature #13478

open

E-Mail response to ticket changes status to In Progress

Added by Jason Butz about 11 years ago. Updated about 11 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

It would be nice to have a feature that if a ticket is updated via e-mail and the status is "New", or preferably something you choose, that the status is then changed to "In Progress", or preferably something you choose.

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