Email notification sent when assignee changes (if assignee was a group) even if 'Assignee updated' option on the Email notifications tab is unchecked
Here is our setup:
We have a project called "Unassigned" where all incoming issues are stored. They're assigned to a group for processing. A member of that group then takes those unassigned tickets and will reassign to the appropriate technician.
When we ran 2.6.1 with these Email notification settings:
[x] Issue added [ ] Issue updated [x] Note added [ ] Status updated [ ] Assignee updated [ ] Priority updated [x] News added [x] Comment added to a news [x] Document added [x] File added [x] Message added [x] Wiki page added [x] Wiki page updated
everyone in the group was notified of the new issue, but nothing past that, regardless of whether a Note was added to the issue when it was moved.
Now after the upgrade to 2.6.3 with the same Email notification settings the group is notified when the issue is reassigned. From what I can tell this only occurs if a comment is added.
#2 Updated by Deoren Moor almost 5 years ago
- Status changed from New to Resolved
Federico Di Dio wrote:
From what I can see, the old behaviour was result of a bug (#19197). The group receives notifications if a comment is added because you checked "Note added" in the configuration and this looks like the intended behaviour to me.
I went back and did some further testing and can confirm that changing the Assignee for both groups and individual users (with a comment) results in an email notification.