Defect #32176

Emails are not getting triggered

Added by Prashant Chavan over 3 years ago. Updated about 3 years ago.

Status:Needs feedbackStart date:
Priority:NormalDue date:
Assignee:-% Done:


Category:Email notifications
Target version:-
Resolution: Affected version:


When we create a new ticket and update existing one emails are not getting triggered. Kindly help as we have to manually inform to business every time.


#1 Updated by Holger Just about 3 years ago

  • Status changed from New to Needs feedback

In order for notification mails to be send, you need to make sure that:

  • you have enabled notification mails for the respective action in Administration -> Settings -> Notifications,
  • the user has permission to actually view the issue in Redmine,
  • the user has configured that they want to receive notifications in the project (or at all) on their My Account page,
  • the user is connected to the issue (i.e. depending on the settings on their My Page, they are an author, assignee or watcher),
  • and that you have correctly configure your mail server settings in config/configuration.yml

#2 Updated by Prashant Chavan about 3 years ago

We have configured the details in Configuration.yml file but we are getting below error message:

An error occurred while sending mail (535-5.7.1 Username and Password not accepted. Learn more at )"

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