Defect #32176
closed
Emails are not getting triggered
Added by Prashant Chavan over 4 years ago.
Updated 3 months ago.
Category:
Email notifications
Description
When we create a new ticket and update existing one emails are not getting triggered. Kindly help as we have to manually inform to business every time.
- Status changed from New to Needs feedback
In order for notification mails to be send, you need to make sure that:
- you have enabled notification mails for the respective action in Administration -> Settings -> Notifications,
- the user has permission to actually view the issue in Redmine,
- the user has configured that they want to receive notifications in the project (or at all) on their My Account page,
- the user is connected to the issue (i.e. depending on the settings on their My Page, they are an author, assignee or watcher),
- and that you have correctly configure your mail server settings in
config/configuration.yml
We have configured the details in Configuration.yml file but we are getting below error message:
An error occurred while sending mail (535-5.7.1 Username and Password not accepted. Learn more at )"
- Status changed from Needs feedback to Closed
- Resolution set to Invalid
The error message is quite clear.
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