Redmine

Ease-of-use is key when having end users (clients) enter support requests in Redmine and initially they are always a bit confused about where to go -- they really just want to see and report tickets and the "New issue" function as a tab link alongside "Issues" is somewhat unintuitive for them.

For now, I did add a "Quick Entry" with "New Ticket" button on the right sidebar when viewing the home page for a project by just adding a small form-button tag and that has helped. (screenshot attached).

However, I'd also really like for a small "View Issues" and "New Issue" link or button to be listed alongside each Project title in the Projects index page. Then users could jump right to what they use most for the desired project.