Redmine

Hello,

We are experiencing an issue with email notifications in our Redmine application.

After making some changes to the roles and permissions, we noticed that when a user is added as a follower to an issue, the user does not receive the expected notification email.

Before the role and permission changes, adding a follower to an issue was working as expected, and the user received an email notification.

Current Situation

A user is added to the Followers section of an issue.
The user is successfully added as a follower in Redmine.
However, no notification email is sent to the added follower.
The issue appears to be related to the role/permission changes we recently made.
Other Redmine email notifications may still be working normally.

Expected Behavior

When a user is added as a follower to an issue, Redmine should send the appropriate email notification to that user according to the project's notification settings and the user's role/permissions.

Actual Behavior

The user is added successfully as a follower, but no email notification is generated or received.

Request

Could you please help us identify which role, permission, notification setting, or Redmine configuration could prevent follower notification emails from being sent?

We would also appreciate it if you could provide the relevant permissions/settings that should be enabled for a user to receive notifications when they are added as a follower.

Thank you for your support.

Best regards,
IT Support Team