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Defect #5334

open

MailHandler not processing incoming emails - Unprocessable Entity

Added by Chris Platts almost 14 years ago. Updated almost 13 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
2010-04-16
Due date:
% Done:

0%

Estimated time:
Resolution:
Affected version:

Description

Hi,

We recently updated to the latest trunk. Since then, incoming emails via the mailhandler.rb script are failing.

I tested with a small plain-text email to try to isolate the problem. The full log entry is below:

Processing MailHandlerController#index (for 172.16.68.33 at 2010-04-16 12:06:03) [POST]
  Parameters: {"no_permission_check"=>"1", "unknown_user"=>"create", "allow_override"=>"", "issue"=>{"project"=>"sales", "tracker"=>"Sales Lead"}, "key"=>"OzbAo9T4lB6ehMiJy2Vm", "email"=>"From chris.platts@xxx.xxx  Fri Apr 16 12:06:02 2010\nReturn-Path: <chris.platts@xxx.xxx>\nX-Original-To: xxxxx@localhost\nDelivered-To: rosetta-gw@localhost\nReceived: from chur-orp-lnx01.xxx.xx.xx (localhost [127.0.0.1])\n\tby xxxxx.localdomain (Postfix) with ESMTP id F198835C6AC\n\tfor <xxxxx@localhost>; Fri, 16 Apr 2010 12:06:01 +0100 (BST)\nX-Original-To: xxxxx@xxx.xxxxxxxxxx.xx.xx\nDelivered-To: xxxxx@xxx.xxxxxxxxxx.xx.xx\nReceived: from 192.168.10.101 [192.168.10.101]\n\tby xxxx.xxx.xx.xx with IMAP (fetchmail-6.3.8)\n\tfor <xxxxx@localhost> (single-drop); Fri, 16 Apr 2010 12:06:01 +0100 (BST)\nReceived: from asmtpout013.mac.com (asmtpout013.mac.com [17.148.16.88])\n\tby xxxxx.dsl.zen.co.uk (Postfix) with ESMTP id 2D2D038C076\n\tfor <xxxxx@xxx.xxxxxxxxx.xx.xx>; Fri, 16 Apr 2010 12:06:03 +0100 (BST)\nMIME-version: 1.0\nContent-transfer-encoding: 7BIT\nContent-type: text/plain; charset=us-ascii; format=flowed\nReceived: from [192.168.1.101] (xxxxx.xxx.xxx.xx.xx [xx.xxx.xxx.xxx])\n by asmtp013.mac.com\n (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))\n with ESMTPSA id <0L0Y001RXUT01J30@asmtp013.mac.com> for\n xxxxx@xxx.xxxxxxxxxxx.xx.xx; Fri, 16 Apr 2010 04:05:29 -0700 (PDT)\nX-Proofpoint-Spam-Details: rule=notspam policy=default score=0 spamscore=0\n ipscore=0 phishscore=0 bulkscore=0 adultscore=0 classifier=spam adjust=0\n reason=mlx engine=5.0.0-0908210000 definitions=main-1004160061\nMessage-id: <26E4717E-92CE-404C-B53D-732B281029FF@mac.com>\nFrom: Chris Platts <chris.platts@xxx.xxx>\nTo: \"xxxxx@xxx.xxxxxxxxxx.xx.xx\" <xxxxx@xxx.xxxxxxxxx.xx.xx>\nX-Mailer: iPhone Mail (7E18)\nSubject: Test ticket via email\nDate: Fri, 16 Apr 2010 12:05:48 +0100\n\nPlease ignore.\n\nSent from my iPhone\n\n"}
Completed in 1534ms (View: 5, DB: 4) | 422 Unprocessable Entity [http://xxx.xx.xx.xx/mail_handler]

(I've left the \n line-break indicators in - apologies for the horizontal scrolling!)

That email looks very 'standard' -- I can't see anything there that would cause the message to be unprocessable.

My script/about:

About your application's environment
Ruby version              1.8.6 (i486-linux)
RubyGems version          1.3.6
Rack version              1.0
Rails version             2.3.5
Active Record version     2.3.5
Active Resource version   2.3.5
Action Mailer version     2.3.5
Active Support version    2.3.5
Application root          /var/redmine-latest
Environment               development
Database adapter          mysql
Database schema version   20100313171051

About your Redmine plugins
Timesheet Plugin                     0.5.0
Stuff To Do Plugin                   0.3.0
Redmine Charts                       0.1.0
Redmine Exception Handler plugin     0.2.0
Redmine My Widgets plugin            0.1.0
Rate Plugin                          0.1.0
ezFAQ plugin                         0.3.5
Redmine Repo Pygments plugin         0.0.2
Redmine ezLibrarian plugin           0.1.1
Redmine Stealth plugin               0.1.0
Redmine System Notification plugin   0.2.0
Redmine Graphs plugin                0.1.0
Embedded                             0.0.1
Tab Plugin                           0.3.1
Budget                               0.2.0
Redmine Wiki Extensions plugin       0.1.3

Thanks!
Chris

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