Defect #5703

On SMTP failure, an internal error occurs and all changes to an issue are lost

Added by Andrew Schetinin over 12 years ago. Updated about 4 years ago.

Status:ClosedStart date:2010-06-17
Priority:NormalDue date:
Assignee:-% Done:


Category:Email notifications
Target version:4.0.0
Resolution:Fixed Affected version:


I'm trying to configure SMTP in a fresh Redmine installation, and currently email deliveries fail due to wrong configuration.

But the mere fact of inability to send emails renders the system unusable - no issue can be updated - any modification causes an internal error.

This is a bug - email delivery should be separated from the ticket update process (protected with a kind of try/catch if we're talking in Java/C++ terms).

The error page:

Internal error

An error occurred on the page you were trying to access.
If you continue to experience problems please contact your redMine administrator for assistance.


The problem with SMTP (from production.log):

Processing IssuesController#edit (for at 2010-06-17 06:56:38) [POST]
  Parameters: {"time_entry"=>{"comments"=>"", "activity_id"=>"", "hours"=>""}, "commit"=>"Submit", "action"=>"edit", "authenticity_token"=>"6Hg80reGYr7v47adr
GBjER4O0m8khpI/vOpdVsHekHI=", "id"=>"342", "notes"=>"sadfasdasd", "controller"=>"issues", "issue"=>{"start_date"=>"2010-06-17", "estimated_hours"=>"", "lock_
version"=>"0", "priority_id"=>"4", "subject"=>"email test", "fixed_version_id"=>"", "category_id"=>"", "description"=>"email test", "tracker_id"=>"3", "done_
ratio"=>"0", "due_date"=>"", "assigned_to_id"=>"6", "custom_field_values"=>{"5"=>""}}, "attachments"=>{"1"=>{"description"=>""}}}

Net::SMTPSyntaxError (501 Syntax: HELO hostname
  /usr/lib/ruby/1.8/net/smtp.rb:680:in `check_response'
  /usr/lib/ruby/1.8/net/smtp.rb:653:in `getok'
  /usr/lib/ruby/1.8/net/smtp.rb:623:in `helo'
  /usr/lib/ruby/1.8/net/smtp.rb:401:in `do_start'
  /usr/lib/ruby/1.8/net/smtp.rb:378:in `start'
  app/models/mailer.rb:287:in `deliver!'
  app/models/journal_observer.rb:20:in `after_create'
  /usr/lib/ruby/1.8/observer.rb:185:in `notify_observers'
  /usr/lib/ruby/1.8/observer.rb:184:in `each'
  /usr/lib/ruby/1.8/observer.rb:184:in `notify_observers'
  app/models/journal.rb:43:in `save'
  app/models/issue.rb:459:in `create_journal'
  app/controllers/issues_controller.rb:196:in `edit'
  passenger (2.2.11) lib/phusion_passenger/rack/request_handler.rb:92:in `process_request'
  passenger (2.2.11) lib/phusion_passenger/abstract_request_handler.rb:207:in `main_loop'
  passenger (2.2.11) lib/phusion_passenger/railz/application_spawner.rb:418:in `start_request_handler'
  passenger (2.2.11) lib/phusion_passenger/railz/application_spawner.rb:358:in `handle_spawn_application'
  passenger (2.2.11) lib/phusion_passenger/utils.rb:184:in `safe_fork'
  passenger (2.2.11) lib/phusion_passenger/railz/application_spawner.rb:354:in `handle_spawn_application'
  passenger (2.2.11) lib/phusion_passenger/abstract_server.rb:352:in `__send__'
  passenger (2.2.11) lib/phusion_passenger/abstract_server.rb:352:in `main_loop'
  passenger (2.2.11) lib/phusion_passenger/abstract_server.rb:196:in `start_synchronously'
  passenger (2.2.11) lib/phusion_passenger/abstract_server.rb:163:in `start'
  passenger (2.2.11) lib/phusion_passenger/railz/application_spawner.rb:213:in `start'
  passenger (2.2.11) lib/phusion_passenger/spawn_manager.rb:262:in `spawn_rails_application'
  passenger (2.2.11) lib/phusion_passenger/abstract_server_collection.rb:126:in `lookup_or_add'
  passenger (2.2.11) lib/phusion_passenger/spawn_manager.rb:256:in `spawn_rails_application'
  passenger (2.2.11) lib/phusion_passenger/abstract_server_collection.rb:80:in `synchronize'
  passenger (2.2.11) lib/phusion_passenger/abstract_server_collection.rb:79:in `synchronize'
  passenger (2.2.11) lib/phusion_passenger/spawn_manager.rb:255:in `spawn_rails_application'
  passenger (2.2.11) lib/phusion_passenger/spawn_manager.rb:154:in `spawn_application'

Related issues

Related to Redmine - Feature #26791: Send individual notification mails per mail recipient Closed
Duplicated by Redmine - Defect #13854: Unable to raise new issue Closed


#1 Updated by Andrew Schetinin over 12 years ago


Redmine 0.9.4.stable (PostgreSQL)
Default administrator account changed True
Attachments directory writable True
Plugin assets directory writable True
RMagick available (optional) True

#2 Updated by Toshi MARUYAMA over 11 years ago

  • Category set to Email notifications

#3 Updated by Go MAEDA almost 6 years ago

#4 Updated by Go MAEDA over 4 years ago

  • Related to Feature #26791: Send individual notification mails per mail recipient added

#5 Updated by Marius BALTEANU about 4 years ago

  • Status changed from New to Closed
  • Target version set to 4.0.0
  • Resolution set to Fixed

In Redmine 4.0, the emails are delivered asynchronously by default using ActiveJob. This should fix this issue.

#6 Updated by Marius BALTEANU about 4 years ago

#7 Updated by Marius BALTEANU about 4 years ago

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