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dj jones, 2013-05-12 00:09

Issue tracking system

Tracker config


Trackers are how you split your issues into different types - common ones are Bug, Feature, Defect or etc.

For each tracker, you can define:
  • if the issues bound to the tracker should be displayed on the roadmap
  • if the issues bound to the tracker should be displayed on the changelog, merged into roadmap view
  • a different workflow

If you create a new tracker, you'll have to define its workflow in order to properly use it. Note that you can copy an existing tracker's workflow when you create a new one (for that, select a tracker in the 'Copy workflow from' drop-down list on the 'New tracker' screen).

Issue statuses

Issue statuses can be added and deleted freely. Each status has the following two configurable options:
  • Closed: indicates that the issue is considered as closed (more than one status can be declared as closed)
  • Default: status applied by default to new issues (only one status can be declared as default status)

'% Done' and 'Done Ratio 'command

NB: Only applicable if the "Calculate the issue done ratio" option in the application settings has been set to "Use the issue status".

  • As per screenshot below, you can set the % Done for each status - (if left blank, changing an issue to this status will not change its percent done.)
  • After setting new values, use the marked 'Issue done ratios' command to set all issue statuses to the values defined in each status' "% Done" setting.


The workflow lets you define status transitions that the various project members are allowed to make on the issues according to their type.

On the workflow setup screen, select the role and the tracker for which you want to edit the workflow, then click 'Edit'. The screen lets you select the authorized transitions for the chosen role and tracker. The "Current status" column indicates the initial status of an issue. The "New statuses allowed" columns stand for the statuses that can be applied.

Note: To change an issue status, a user needs to have either 'Edit' or 'Add note' permission (see Roles and permissions).

In the above example, Bugs with a New status could be given an Assigned or Resolved status by the Developer role. Those with an Assigned status could get a Resolved status. The status of all the other Bugs cannot be modified by the Developer.

Updated by dj jones about 11 years ago · 22 revisions