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Is the forum signup process open?

Added by Joan Cervan over 2 years ago

There is a user that seems not receiving confirmation mail and he has asked this at #redmine:libera.chat (nick: nbenjamn)


Replies (4)

RE: Is the forum signup process open? - Added by Bernhard Rohloff over 2 years ago

Hi Joan,

usually the registration is open for everyone. We had a similar problem few month ago. I'll contact Go Maeda. He should be able to lookup the username and activate him manually.

Best,
Bernhard

RE: Is the forum signup process open? - Added by stefan pofahl 5 months ago

For me it the same the registration failed over a period of 6 weeks in-between with a few trials.
The server seems to know my e-mail address and tells me to send me an e-mail for the account activation,
but nothing happens.

Download all files
account_not_yet_activated.png (18.4 KB) account_not_yet_activated.png account not yet activated
e-mail_for_account_activation_is_send.png (12.5 KB) e-mail_for_account_activation_is_send.png e-mail for activation was sent

RE: Is the forum signup process open? - Added by Bernhard Rohloff 5 months ago

Perhaps it's a problem with the SMTP server configuration. I can imagine that this could happen, if the receiving server declines emails from specific domains in some circumstances. I had similar issues with an SMTP server which was declined by Gmail. Wich provider do you have for your emails? Maybe Jean-Philippe Lang can take a look at the issue in a free moment. He's the only person I know who has access to the Redmine server.

RE: Is the forum signup process open? - Added by stefan pofahl 5 months ago

Hi Bernhard,
thanks for the response!
It is a private domaine-address: firstname@privatedomainname.toplevel_domain that is forewarded to an Google-Account.

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