Feature #10607
closed
Ignore out-of-office incoming emails
Added by Anonymous about 12 years ago.
Updated about 1 year ago.
Description
Hi,
There doesnt seem to be the functionality to ignore or disregard emails that contain specific strings.
It would be useful! Whenever someone is out of office and an issue raised by them is actioned in their absence, the system generates an email updating them about the progress of their issue. The subsequent out of office email that gets generated as a result of this email is not ignored by redmine and a new issue is created each time.
This can cause an annoying administration overhead!
Maybe we could make the MailHandler ignore emails with a X-Auto-Response-Suppress:OOF header?
- Subject changed from Ignore emails (Out of office) to Ignore out-of-office incoming emails
- Status changed from New to Resolved
- Target version set to 1.4.0
- Resolution set to Fixed
- Status changed from Resolved to Closed
- Assignee set to Jean-Philippe Lang
Thanks for the speedy resolution. When will this be available for download? or can I manually patch my current 1.3.1 version?
1.4.0 will be released very soon.
- Status changed from Closed to Reopened
Upon further investigation, looking for the header "X-Auto-Response-Suppress" will not be sufficient in our particular scenario.
Our out-of-office generator (for MailEnable) is including a "Auto-Submitted: auto-replied" header.
Example Message Header:
To: james@domain.co.uk
Precedence: bulk
Date: Fri, 13 Apr 2012 10:48:20 +0100
From: "Joe Blogs" <joe.bloggs@domain.co.uk>
Subject: Out of Office
Return-Path: <>
Auto-Submitted: auto-replied
User-Agent: OoOME/0.1.6
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_DBD1_01CD1350.F195CC10"
X-ME-Bayesian: 0.000000
see http://www.iana.org/assignments/auto-submitted-keywords/auto-submitted-keywords.xml for more information.
- Status changed from Reopened to Resolved
Thanks for the feedback, this is fixed in r9390. Emails with Auto-Submitted: auto-replied header are now ignored as well.
- Status changed from Resolved to Closed
Our company is using Lotus Notes 8.5.1, don't know which version our Domino server are.
Upon inspection, our system uses "Auto-submitted: auto-generated".
I suggest to automatically exclude "auto-generated" as well.
- Related to Feature #11338: Exclude emails with auto-submitted => auto-generated added
Just FYI this will also result in Redmine rejecting emails coming from other support trackers, monitoring tools and notifications from other software. In my case it was Check_MK monitoring, it took some time before finding why.
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