Field conditions depending on ticket status
Conditions for ticket fields should be depending on the status of the ticket.
E.g. Date may be null if ticket is new but not is ticket is resolved.
Updated by @ go2null almost 8 years ago
Jörn Allmers: E.g. Date may be null if ticket is new but not is ticket is resolved.
The issue is that you cannot say that the
Filou Centrinov: What's about field permission (workflow settings)?
Datemust be entered before the issue can be closed, and must be read-only when it is closed.
- If I set the field to "Required" for status
Closed, then it can be changed when it is in status
- If I set it to "Read-Only", then it can be set to blank when closing.
Workaround is that for all Statuses that can lead to a closed Status, you will need to set the field to "Required".