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Feature #6067

open

Change Ticket Status from Closed to Open on Email Reply

Added by Alfons L. over 15 years ago. Updated over 14 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Resolution:

Description

When a customer replies via Email to an issue that was closed before, the Status should change to Open.

Otherwise there is no chance to get informed about a response of customers.

Related issues

Related to Redmine - Patch #11495: Reopen closed issues on reply by emailNewActions
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