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Defect #19740

closed

"Truncate emails after one of these lines" setting is not working

Added by Deoren Moor almost 9 years ago. Updated over 8 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Fixed
Affected version:

Description

This may be related to the problem reported on #19737, but along with the improper handling of Outlook emails the Truncate option doesn't appear to be working. I've tested using Outlook emails, Exchange webmail and Mozilla Thunderbird.

So far the Truncate option is respected when:

  • Using Outlook and responding after converting to Plaintext
  • Using Exchange web and leaving in HTML format
  • Using Exchange web and converting to Plaintext
  • Using Mozilla Thunderbird and leaving in HTML format
  • Using Mozilla Thunderbird and converting to Plaintext

So far the problem appears to be limited to Outlook email replies in HTML format.


Related issues

Related to Redmine - Feature #16962: Better handle html-only emailsClosedJean-Philippe Lang

Actions
Related to Redmine - Defect #12025: rake receive_pop3 is stripping formatting and new linesClosed

Actions
Related to Redmine - Defect #15716: Scraped emails include CSS from HTML emailsClosedJean-Philippe Lang

Actions
Actions #2

Updated by Toshi MARUYAMA almost 9 years ago

Actions #3

Updated by Toshi MARUYAMA almost 9 years ago

  • Related to Defect #12025: rake receive_pop3 is stripping formatting and new lines added
Actions #4

Updated by Toshi MARUYAMA almost 9 years ago

Actions #5

Updated by Toshi MARUYAMA almost 9 years ago

  • Related to Defect #15716: Scraped emails include CSS from HTML emails added
Actions #6

Updated by Deoren Moor almost 9 years ago

This looks to be resolved as of r14313 (#16962). I manually back-ported the changes from r14312:r14313 (and the entire app/models/mail_handler.rb file) to a 3.0.3 installation and it appears that emails are being properly truncated now.

Actions #7

Updated by Toshi MARUYAMA over 8 years ago

  • Status changed from New to Closed
  • Target version set to 3.1.0
  • Resolution set to Fixed

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