Feature #6067
Change Ticket Status from Closed to Open on Email Reply
| Status: | New | Start date: | 2010-08-06 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% | |
| Category: | Email receiving | |||
| Target version: | - | |||
| Resolution: |
Description
When a customer replies via Email to an issue that was closed before, the Status should change to Open.
Otherwise there is no chance to get informed about a response of customers.
Related issues
History
#1
Updated by luis monteiro over 12 years ago
- Status changed from New to Resolved
#2
Updated by Felix Schäfer over 12 years ago
- Status changed from Resolved to New
Reverting test change.
#3
Updated by Dan Scharon over 11 years ago
There is a patch available at #7994
#4
Updated by Toshi MARUYAMA over 6 years ago
- Related to deleted (Feature #7994: reopen closed issues on e-mail)
#5
Updated by Toshi MARUYAMA over 6 years ago
- Duplicated by Feature #7994: reopen closed issues on e-mail added
#6
Updated by Toshi MARUYAMA over 6 years ago
- Duplicated by deleted (Feature #7994: reopen closed issues on e-mail)
#7
Updated by Toshi MARUYAMA over 6 years ago
- Related to Feature #7994: reopen closed issues on e-mail added
#8
Updated by Toshi MARUYAMA over 6 years ago
- Related to deleted (Feature #7994: reopen closed issues on e-mail)
#9
Updated by Toshi MARUYAMA over 6 years ago
- Related to Patch #11495: Reopen closed issues on reply by email added