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Feature #6067

open

Change Ticket Status from Closed to Open on Email Reply

Added by Alfons L. almost 15 years ago. Updated almost 14 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
2010-08-06
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

When a customer replies via Email to an issue that was closed before, the Status should change to Open.

Otherwise there is no chance to get informed about a response of customers.

Related issues

Related to Redmine - Patch #11495: Reopen closed issues on reply by emailNew

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 #1

Updated by luis monteiro almost 15 years ago

  • Status changed from New to Resolved
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 #2

Updated by Felix Schäfer almost 15 years ago

  • Status changed from Resolved to New

Reverting test change.

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 #3

Updated by Dan Scharon almost 14 years ago

There is a patch available at #7994

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 #4

Updated by Toshi MARUYAMA over 8 years ago

  • Related to deleted (Feature #7994: reopen closed issues on e-mail)
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 #5

Updated by Toshi MARUYAMA over 8 years ago

  • Has duplicate Feature #7994: reopen closed issues on e-mail added
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 #6

Updated by Toshi MARUYAMA over 8 years ago

  • Has duplicate deleted (Feature #7994: reopen closed issues on e-mail)
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 #7

Updated by Toshi MARUYAMA over 8 years ago

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 #8

Updated by Toshi MARUYAMA over 8 years ago

  • Related to deleted (Feature #7994: reopen closed issues on e-mail)
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 #9

Updated by Toshi MARUYAMA over 8 years ago

  • Related to Patch #11495: Reopen closed issues on reply by email added
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