Connect 2 different Redmine ticketing systems, any tool?

Added by Young Kim over 1 year ago

Hello,
We have 2 different Redmines. 1 where we get our tasks and for commenting. 1 where we have to book the tasks and time expenses.
Is there a tool which can connect these 2 things easily?

Thanks in advance.

Replies (10)

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by Bernhard Rohloff over 1 year ago

Hey Kim,
IMHO it's quite an unusual use case you have on your site. To me, it is not very clear what you would like to achieve.
Do you want to sync your logged time entries to both instances? Or do you just need a reference to an issue on our time logs.
In this case a custom field with for the other instances issue number could do the job. Perhaps you can describe your needs a bit more in detail.

Kind regards,

Bernhard

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by Ivan Cenov over 1 year ago

Young Kim wrote:

Hello,
We have 2 different Redmines. 1 where we get our tasks and for commenting. 1 where we have to book the tasks and time expenses.
Is there a tool which can connect these 2 things easily?

Thanks in advance.

As I know, connecting two Redmine's is not possible by design.

However, you may try another approach. Create two projects
  • first is public where clients and general public will create issues and comment them afterwards.
  • second is private where will be stored sensitive information (times, billings).

Then for each issue in the public project you may create 'brother' issue in the private project. Both issues may be connected by a relation.

Yet another approach is to define roles, and for some of them to disable seeing and manipulating logged time records.

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by Jan K. about 1 month ago

Well, we have a serious issue with different two-Redmine connection.
We cooperate with our sw supplier and we show them our Redmine. They like it and then they started to use Redmine for them as well. And this is a problem now!
Because we track all issues in OUR Redmine and they also track all their issues in THEIR Redmine we are not abůle to synchronise it easily. Only way is to rewrite the comment/task from one Redmine to another.

An Example: We create an Issue in OUR Redmine. They receive an email and they have to create a task in THEIR Redmine. Then they write a comment in THEIR redmine but the comment is not written in OUR Redmine...

If there was a Add-on to link two tasks in two different Redmine which will synchronise all comments, this would solve the problem.

Any Idea how to solve the problem when two companies cooperate and both of then are using Redmine?

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by C S about 1 month ago

Perhaps this works via Redmine's email fetch. The system can automatically create tickets based on incoming emails or, with a suitable subject, assign the emails to the respective tickets.
Wiki RedmineReceivingEmails

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by Ivan Cenov about 1 month ago

Jan K. wrote:

Well, we have a serious issue with different two-Redmine connection.
We cooperate with our sw supplier and we show them our Redmine. They like it and then they started to use Redmine for them as well. And this is a problem now!
Because we track all issues in OUR Redmine and they also track all their issues in THEIR Redmine we are not abůle to synchronise it easily. Only way is to rewrite the comment/task from one Redmine to another.

An Example: We create an Issue in OUR Redmine. They receive an email and they have to create a task in THEIR Redmine. Then they write a comment in THEIR redmine but the comment is not written in OUR Redmine...

If there was a Add-on to link two tasks in two different Redmine which will synchronise all comments, this would solve the problem.

Any Idea how to solve the problem when two companies cooperate and both of then are using Redmine?

Here is what I think about your case
  • In your Redmine: create users for peoples from your sw supplier. Let they have read rights.
  • In their Redmine: create users for peoples from your company. Let they have read rights.
  • In both Redmine's create corresponding projects and add your and their users with corresponding roles.
  • In both Redmine's create new user field for issues with type hyperlink and allow this field in the projects.
  • When opening new issue, their users will receive emails and will create new issue in their Redmine. You will receive emails.
  • From these e-mails you and they will know the issue numbers and will create URL links to the issues. Write these links into the user fields.

That's all. You will know what happens in their Redmine and they will know what happens in your Redmine. And this will be limited the pair of the projects only.

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by Jan K. about 1 month ago

Ivan Cenov wrote:

Here is what I think about your case
  • In your Redmine: create users for peoples from your sw supplier. Let they have read rights.
  • In their Redmine: create users for peoples from your company. Let they have read rights.
  • In both Redmine's create corresponding projects and add your and their users with corresponding roles.
  • In both Redmine's create new user field for issues with type hyperlink and allow this field in the projects.
  • When opening new issue, their users will receive emails and will create new issue in their Redmine. You will receive emails.
  • From these e-mails you and they will know the issue numbers and will create URL links to the issues. Write these links into the user fields.

That's all. You will know what happens in their Redmine and they will know what happens in your Redmine. And this will be limited the pair of the projects only.

Thanks, we do it this way.
But its notreally good way how to do it. We need to check both Redmine to know complete status and all comments, in case that one of the Redmine (or access) is gone, all the related infos are gone.
Thats why im looking for an automate solution in case both companies use Redmine.

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by Jan K. about 1 month ago

C S wrote:

Perhaps this works via Redmine's email fetch. The system can automatically create tickets based on incoming emails or, with a suitable subject, assign the emails to the respective tickets.
Wiki RedmineReceivingEmails

We use email fetch.
But the other company write comments to THEIR issue and not ours therefore it can not be assignet to OUR issue.

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by Ivan Cenov about 1 month ago

Jan K. wrote:

Thanks, we do it this way.
But its notreally good way how to do it. We need to check both Redmine to know complete status and all comments, in case that one of the Redmine (or access) is gone, all the related infos are gone.
Thats why im looking for an automate solution in case both companies use Redmine.

Redmine is not thought to have two-way mirroring of projects, issues etc. What would happen if the issues and comments have pictures... May you have to re-think your collaboration business rules....

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by James Brown about 1 month ago

As far as I can remember, there has never been multitasking. And at the same time with 2 projects, it was not possible. Many people have these thoughts, but it is impossible to do this.

RE: Connect 2 different Redmine ticketing systems, any tool? - Added by Lorenzo Meneghetti about 1 month ago

Hello, IMO The only way to achive this is through a integration plugin with 2-way messaging through Redmine API.
Thanks
Lorenzo

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