Feature #8942

Soft deletion of ticket

Added by t98907 t98907 about 11 years ago. Updated 7 months ago.

Status:ClosedStart date:2011-07-29
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:-
Target version:-
Resolution:Duplicate

Description

[demand]
delete a ticket.

[background]
I accidentally deleted my ticket. I couldn't restore the record in DB. It is hard-deleted. Drowned at sea.

badui.png - User will accidentally click the delete link. (63.5 KB) t98907 t98907, 2011-07-29 21:51

badconfirm.png - The default button in delete confirmation dialog is set to 'OK' by default. (40.9 KB) t98907 t98907, 2011-07-29 21:51


Related issues

Related to Redmine - Feature #2893: Add a view to confirm issue deletion Reopened 2009-03-04
Duplicates Redmine - Feature #6666: Soft delete of issues New 2010-10-14

History

#1 Updated by t98907 t98907 about 11 years ago

[demand]
Soft-delete a ticket.

hiroshi kameya wrote:

[demand]
delete a ticket.

[background]
I accidentally deleted my ticket. I couldn't restore the record in DB. It is hard-deleted. Drowned at sea.

#2 Updated by Jean-Philippe Lang about 11 years ago

  • Status changed from New to Closed
  • Resolution set to Duplicate

Same as #6666.

#3 Updated by t98907 t98907 about 11 years ago

You really don't understand the situation. That's not the same as.

If an administrator 'accidentally' deleted an issue, even the administrator couldn't restore it. Redmine takes the record out of database entirely.

Redmine has a flawed user interface design.
  1. Delete link in div.contextual is too close to the history log in div#history. User will accidentally click it.
  2. The default button in confirmation dialog is set to 'OK' by default. It's a typical example of bad user interface.
  3. The worst is the unintended deletion without any chance of recovery.

I do wish you would rethink your decision.

#4 Updated by Jean-Philippe Lang about 11 years ago

In which way it differs from #6666?

#5 Updated by inS klakier about 11 years ago

Jean-Philippe Lang wrote:

In which way it differs from #6666?

It is a superset of #6666 adding a proposal for UI redesign.

#6 Updated by t98907 t98907 about 11 years ago

.

#7 Updated by Go MAEDA 7 months ago

  • Status changed from Reopened to Closed

t98907 t98907 wrote:

Redmine has a flawed user interface design.
  1. Delete link in div.contextual is too close to the history log in div#history. User will accidentally click it.
  2. The default button in confirmation dialog is set to 'OK' by default. It's a typical example of bad user interface.
  3. The worst is the unintended deletion without any chance of recovery.

I am closing this issue because the above points are tracked by existing issues.

As for the first one, some improvement was done by #26662 (Redmine 4.0.0) and #31278 (Redmine 5.0.0). The second one is tracked as #2893. The third one is tracked as #6666.

#8 Updated by Go MAEDA 7 months ago

  • Related to Feature #2893: Add a view to confirm issue deletion added

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