Feature #36162

Add notification reason to the email instead of the default static email footer

Added by Marius BALTEANU 30 days ago. Updated 29 days ago.

Status:NewStart date:
Priority:NormalDue date:
Assignee:Marius BALTEANU% Done:

0%

Category:Email notifications
Target version:Candidate for next major release
Resolution:

Description

The default email footer setting is:

You have received this notification because you have either subscribed to it, or are involved in it.
To change your notification preferences, please click here: http://hostname/my/account

This setting can be changed from Settings -> Notifications -> Email footer.

This approach have several issues:
  • the text can be removed by an admin
  • the text is not translatable
  • the text is too generic and the user cannot understand why he received that notification

My proposal is to replace this text with the real reason of why the user received the notification. In this phase, I propose the following reasons with the according translations:

Reason Message Details
SUBSCRIBED You have received this notification because you have subscribed to it. because he is subscribed to that event
INVOLVED You have received this notification because you are involved in. the user is either author, assignee or previous assignee
WATCHED You have received this notification because you are watching it. the user is a watcher
ADMIN You have received this security notification because you are an administrator. the user is an admin and he received a security notification

In the future, we can add the MENTIONED reason (#13919) to cover the case when a user is mentioned or even a more granular reason for the involved reason: author, assignee or previous assignee.

Also, I propose to always display the text "To change your notification preferences, please click here: %{link to my account}."

Below is an example from a security notification with both messages (first message is the new one; second message is the old one).

sn.png (109 KB) Marius BALTEANU, 2021-11-08 23:06

bugzilla-sample.png (21.6 KB) pasquale [:dedalus], 2021-11-09 08:34


Related issues

Related to Redmine - Feature #13919: Mention user on comment/description using @user with auto... New

History

#1 Updated by Marius BALTEANU 30 days ago

  • Description updated (diff)

#2 Updated by Marius BALTEANU 30 days ago

  • Related to Feature #13919: Mention user on comment/description using @user with autocomplete added

#3 Updated by Bernhard Rohloff 30 days ago

To me, this sounds like a good improvement of user experience.
It also helps to set the personal notification settings appropriately.
+1 from my side.

#4 Updated by pasquale [:dedalus] 30 days ago

+1 for me.
I suggest a more coincise way (like bugzilla): if anyone has more reasons to receive an email, we can summarize with a bullet list as shown in attached screenshot:

#5 Updated by C S 30 days ago

+1 because it is a really good idea!

#6 Updated by Bernhard Rohloff 29 days ago

pasquale [:dedalus] wrote:

... we can summarize with a bullet list as shown in attached screenshot:

Nice input. I like it.

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