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Feature #36162

open

Add notification reason to the email instead of the default static email footer

Added by Marius BALTEANU over 1 year ago. Updated 11 months ago.

Status:
New
Priority:
Normal
Category:
Email notifications
Target version:
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

The default email footer setting is:

You have received this notification because you have either subscribed to it, or are involved in it.
To change your notification preferences, please click here: http://hostname/my/account

This setting can be changed from Settings -> Notifications -> Email footer.

This approach have several issues:
  • the text can be removed by an admin
  • the text is not translatable
  • the text is too generic and the user cannot understand why he received that notification

My proposal is to replace this text with the real reason of why the user received the notification. In this phase, I propose the following reasons with the according translations:

Reason Message Details
SUBSCRIBED You have received this notification because you have subscribed to it. because he is subscribed to that event
INVOLVED You have received this notification because you are involved in. the user is either author, assignee or previous assignee
WATCHED You have received this notification because you are watching it. the user is a watcher
ADMIN You have received this security notification because you are an administrator. the user is an admin and he received a security notification

In the future, we can add the MENTIONED reason (#13919) to cover the case when a user is mentioned or even a more granular reason for the involved reason: author, assignee or previous assignee.

Also, I propose to always display the text "To change your notification preferences, please click here: %{link to my account}."

Below is an example from a security notification with both messages (first message is the new one; second message is the old one).


Files

sn.png (109 KB) sn.png Marius BALTEANU, 2021-11-08 23:06
bugzilla-sample.png (21.6 KB) bugzilla-sample.png pasquale [:dedalus], 2021-11-09 08:34

Related issues

Related to Redmine - Feature #13919: Mention user on issues and wiki pages using @user with autocompleteClosedMarius BALTEANU

Actions
Actions #1

Updated by Marius BALTEANU over 1 year ago

  • Description updated (diff)
Actions #2

Updated by Marius BALTEANU over 1 year ago

  • Related to Feature #13919: Mention user on issues and wiki pages using @user with autocomplete added
Actions #3

Updated by Bernhard Rohloff over 1 year ago

To me, this sounds like a good improvement of user experience.
It also helps to set the personal notification settings appropriately.
+1 from my side.

Actions #4

Updated by pasquale [:dedalus] over 1 year ago

+1 for me.
I suggest a more coincise way (like bugzilla): if anyone has more reasons to receive an email, we can summarize with a bullet list as shown in attached screenshot:

Actions #5

Updated by C S over 1 year ago

+1 because it is a really good idea!

Actions #6

Updated by Bernhard Rohloff over 1 year ago

pasquale [:dedalus] wrote:

... we can summarize with a bullet list as shown in attached screenshot:

Nice input. I like it.

Actions #7

Updated by Marius BALTEANU about 1 year ago

  • Target version changed from Candidate for next major release to 5.1.0
Actions #8

Updated by Miodrag Milic 11 months ago

Why not adding MENTIONED reason now?

Actions

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